Speak Up Safely & Confidentially
CoopBank Tanzania provides a safe, confidential channel to report suspected misconduct, fraud, or unethical behavior without fear of retaliation.
Types of Reportable Misconduct
Fraud & Financial Crime
Suspicious transactions, embezzlement, money laundering, forgery, unauthorized account access, fictitious loans, or financial irregularities involving bank funds or customer assets.
Corruption & Bribery
Bribes to vendors, conflicts of interest, kickbacks for personal gain, or financial irregularities including procurement misuse.
Regulatory Violations
Breaches of Bank of Tanzania regulations, AML/CTF non-compliance, Know-Your-Customer (KYC) violations, or failure to report suspicious transactions.
Workplace Misconduct
Harassment, discrimination, bullying, unsafe working conditions, substance abuse, falsification of records, unauthorized disclosure of confidential customer or bank information.
Cybersecurity Threats
Unauthorized access to banking systems, data breaches, deliberate IT sabotage, sharing of system credentials, phishing attempts originating from within, or misuse of customer data.
Governance Failures
Board or management decisions that violate the bank’s charter, conflict of interest in decision-making, non-compliance with internal policies, or failure to disclose material information.
How to Report
Choose any of the following secure channels to submit your report. You may report anonymously.
Confidential Email
Send a detailed, written report to whistleblow@coopbank.co.tz — include dates, names, locations, and supporting evidence.
whistleblow@coopbank.co.tz
Confidential Hotline
Dedicated confidential hotline operated by an independent third party. Available 24 hours, 7 days a week.
+255 22 211 5354 (Ext. 200)
Written Letter
Submit a sealed, written report marked CONFIDENTIAL to the Head of Internal Audit, CoopBank HQ, P.O. Box 4040, Dar es Salaam.
P.O. Box 4040, Dar es Salaam
In-Person Meeting
Request a private, face-to-face meeting with the Head of Internal Audit or the Board Audit Committee Member. Contact Internal Audit to schedule.
+255 22 211 5354 Ext. 201
Submit a Report Online
Use this secure form to submit your report directly. All submissions are encrypted and confidential.
Your Protection is Guaranteed
Your Safety is Our Priority
CoopBank upholds the following guarantees for every whistleblower
- Your identity will be kept strictly confidential and shared only on a need-to-know basis
- Reports can be made anonymously — you are not required to identify yourself
- Regular updates on investigation progress if you provide contact details
- Board Audit Committee oversight ensures independence of investigations
- No retaliation, harassment, demotion, or dismissal for making a good faith report
- Independent investigation by Internal Audit, separate from management chain
- Your identity will be protected under all applicable laws and policies
- Protection under the Tanzania Whistleblower and Witness Protection Act
- Right to escalate to Bank of Tanzania or law enforcement if not satisfied with internal response
Your Report Matters
Every report helps protect the integrity of our bank, our customers, and our communities. Your courage makes a difference.